How to Create a Help and Support Request in Podbul?
When using the Podbul panel, you can submit a support request through the Help & Support section for questions related to orders, production, shipping, integrations, or technical issues.
Providing complete and clear information helps the support team understand your request and review it more quickly.
Log in to your Podbul account and click Help & Support at the bottom of the left-hand menu.
You will be redirected to the Podbul Help Center.
Click My Area in the top menu of the Help Center.
From this page, you can view your previous support requests, track open or closed requests, and create a new request.
Click the Add Request button in the upper-right corner of the My Area page.
Complete the form with clear and detailed information about your request.
Enter a short and clear subject that explains your request.
Example:
Address update for order XXXXXXXXX
Use a specific subject instead of general expressions such as “Help,” “Order issue,” or “Urgent.”
Order Number
If your request is related to a specific order, enter the order number in the Order Number field.
Make sure the order number is complete and correct. A missing or incorrect order number may delay the review of your request.
Description
Explain your request clearly in the Description section. Include enough information so the support team can review your request without needing to ask for additional details.
You may include:
The relevant order number
Product name, model, size, and color
Store or marketplace information
The issue or request
When the issue occurred
Any error message, if applicable
The action you would like the support team to take
Example description:
I would like to request an address update for order XXXXXXXXX. If the order has not yet entered production or shipping, please update the delivery address using the information below.
New address: [Enter the updated delivery address here.]
Please continue using your existing support ticket instead of creating a new one for the same issue. You can add any new details or files directly to that ticket.
Select the appropriate priority level based on the urgency of your request: High, Medium, Low, or None. Then classify your request as Question, Problem, Feature, or Other.
When necessary, you can upload a screenshot or document of up to 40 MB using the Attach File section. Please hide any sensitive personal or payment information before uploading images.
After reviewing all the information, click the Submit button.
You can track the status of your request later from the My Area section.
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